Account Operations Manager

Our Company

Strand Marketing is a boutique digital marketing consultancy focusing on strategic client services, and performance-based media buying. In the five years since our founding, we have achieved incredible success, including being named back-to-back winners on the Inc. 5000 list of fastest-growing private companies.  We work with large multi-million dollar brands, and up-and-coming start-up companies. Our expertise in media strategy, marketing operations, and the consumer journey has positioned us uniquely to provide significant growth and value to our clients. We are continuing to grow at a rapid pace and are seeking a Project Manager to help support our diverse and exciting client roster.

The Role

Strand is seeking a senior, outcome-driven Account Operations Manager to lead complex, cross-functional initiatives for enterprise clients. This is not a traditional task-tracking PM role.

At Strand, Account Operations is a leadership function. Our AOMs own projects end-to-end — from scope definition through execution and outcomes — and act as the single operational leader responsible for clarity, momentum, and problem-solving across teams.

You will not own client strategy or account growth — but you must deeply understand the client’s goals and strategy in order to effectively drive projects toward successful outcomes. You will operate as a single point of operational ownership, ensuring speed, consistency, and confidence for both clients and internal teams.

What You’ll Do:

  • Own project scope, plans, timelines, dependencies, risks, and execution from kickoff through outcome
  • Translate client strategy into executable project plans (without owning strategy creation)
  • Build and maintain project plans, Gantt timelines, dependency maps, data flow diagrams, technical overviews, and trackers
  • Oversee communication across all internal and external teams
  • Lead conversations through asking hard questions, resolving ambiguity, and synthesizing answers
  • Anticipate risks and issues before they become blockers and stepping into adjacent domains when necessary
  • Deliver proactive updates to internal teams and clients without being prompted.

In This Role, Success Looks Like:

  • Projects feel calm, structured, and under control, even when complex
  • Teams know exactly what to do and when
  • Clients feel confident because there is always a clear plan and owner
  • Risks are addressed early, not reactively
  • Execution consistently ladders up to the intended outcome

What We’re Looking For:

  • 7–10+ years of experience in project management, program management, or delivery leadership
  • Experience managing complex, cross-functional, and technical projects
  • Proven ability to operate in ambiguous environments
  • Strong written communication skills (this is non-negotiable)
  • Comfort working with data, technical concepts, and systems (you don’t need to be an engineer, but you need fluency)
  • Experience creating planning and alignment artifacts beyond basic project trackers
  • Background in digital, media, technology, marketing, or consulting environments strongly preferred
  • Thinks in systems, not tasks
  • Sees problems before they surface
  • Is comfortable operating across technical, data, media, and creative domains
  • Can synthesize complexity into clear plans and communication
  • Wants to elevate what “project management” means

Why Join Strand

Hybrid Work Environment:

This role is required to be in person at our beautiful, fully stocked Hermosa Beach location Tuesday-Thursday each week. This is a meeting heavy role, the right candidate will be extremely comfortable being in meetings for the majority of their day. 

Your Benefits:

  • Competitive Pay
  • 401K with 4% company match
  • Comprehensive medical, dental & vision package 
  • WFH Mondays and WFH + Half Day Fridays all year
  • Monthly cell phone and lifestyle reimbursement
  • Monthly happy hours, team building events, and volunteer opportunities
  • Fun, energizing and fast-paced work environment

To Apply

If this is the right fit for you, email your resume to careers@strandmc.com.